Webinars & Events




When You Need More Mobile for ServiceNow

 While ServiceNow Madrid’s mobile interface supports the basic connected user, your organization may require mobile apps that allow more flexibility, functionality, and control over IT or field operations. In this 30-minute webinar, we explore alternative mobile solutions in use cases where additional capabilities for ServiceNow are necessary, including IT asset and field service management.

 Join us and learn:

  • The true meaning of “offline” operation
  • How to align mobile apps with end-user processes
  • Scanning technologies for enhanced data capture
  • Use cases for geo-location and time-stamping
  • Using branding / customizations to increase user-adoption

Ari LiversAri Livers
Manager of Client Services
Mobile Reach




The Process-Driven Approach to IT Asset Management

 IT asset management is an evolving discipline. New processes, technologies and metrics are making their way into programs in large and small organizations alike. We invite you to learn how to advance your IT asset management practices in an on-demand webinar.

 Hear firsthand from F5 Network’s ITAM Program Manager, Skye Chacón, how this global technology leader effectively manages tens of thousands of IT assets in 10 locations around the world.

 Learn how F5 Networks:

  • Ensures data accuracy and completeness across the entire IT asset lifecycle
  • Has greatly reduced manual and inefficient processes related to IT assets
  • Has improved information risk management compliance
  • Adheres to the same ITAM processes at all global locations


On-Demand Webinar



How to Eliminate Technology Overload for Field Service Technicians

 As field service organizations expand digital transformation efforts beyond work orders to address new service objectives, they increasingly run the risk of technology overload. This shows up in the form of data redundancies, disparate systems and administrative complexity.

Field service organizations can’t afford to impose this type of environment on skilled field technicians, who are already in short supply. Field techs, who rely on mobile apps to get their work done, have to navigate complex equipment, instructions and procedures. They do not need — or want — to navigate a multitude of apps that perpetuate a siloed approach to service, customer and asset management.

 Join Bruce Breeden, field service executive with experience in all aspects of service operations, to learn how to eliminate technology overload and put an end to app hopping for your technicians. In this webinar, you’ll learn:


  • the root causes of technology overload and how to prevent it
  • the quantitative and qualitative downside to overload
  • how to eliminate technology overload even if you think it’s too late


On-Demand Webinar



How to Eliminate Inconsistencies in Field Service Delivery


“Consistency is the hobgoblin of little minds,” as the saying goes. When it comes to field service delivery, however, consistency leads directly to success. When inconsistencies infiltrate field processes related to safety, CSAT, quality and productivity, the results are detrimental at best and ruinous at worst.

 Join us to learn how to eliminate inconsistencies where it matters most — in the field at the point of service delivery. We’ll share critical insights and practical tips for ensuring field technicians, the tools they use and the SOPs they follow are optimized for removing risks related to doing work too many different ways.

In this session, you’ll learn from service management professionals about:

  • How to prevent inconsistencies at their source
  • Where to look first to fix service delivery issues
  • A holistic approach to adhering to your field processes and workflows
  • Design principles that keep technicians safe and optimally productive


On-Demand Webinar



How to Achieve Digital Transformation in Field Service


Digital transformation in field service depends on sound change management practices. In the latest webinar in our Field Technician Productivity Series, we discuss a comprehensive framework for field service organizations to follow for achieving digital transformation. The FieldService7 is an operating practice that revolves around making field service technicians more productive and improving their ability to impact the business in positive ways, including:


    • Technical proficiency
    • Customer relations
    • Safety
    • Productivity and use of technology
    • Service sales and lead generation
    • Inventory management
    • Self-improvement

 View this webinar to learn how to achieve service operations excellence in your organization.



Mobile Field Service Software Deployments — Lessons Learned


Mobile field service software brings measurable benefits to a field service organization, including increased productivity, streamlined business processes, and improved customer satisfaction and retention. In this 30-minute webinar, you’ll hear from a panel of field operations leaders who have implemented mobile field service software for their organizations.

 We’ll discuss:


  • How to plan, scope and configure field service software for optimal business outcomes
  • Best practices for deployment
  • Issues related to technician training and adoption
  • Key lessons learned



Cecelia v.T.-Hush

Cecelia v.T.-Hush
Business Analyst
Rockwell Collins

Jeff Silviera
Business Analyst
Beckman Coulter

Mike Manheim

Mike Manheim
Senior Service Manager
Fairbanks Scales

Bruce Breeden

Bruce Breeden
Field Service Consultant
Mobile Reach



Work Order App Best Practices


Work orders form the core of your field service operation. They drive what you do every day, and they are the key to revenue, customer satisfaction and technician productivity. In this 30-minute, previously recorded webinar, you’ll learn best practices for designing and deploying a mobile app for managing work orders. We cover:


  • Work order KPIs and benchmarks
  • Field tech and process considerations
  • How scheduling impacts work order management
  • UI/UX best practices
  • End-user testing



Bruce_Breeden_newBruce Breeden has more than 37 years of experience in field service, having held multiple roles including field service engineer, district manager, training manager, global services director and vice president of service operations. As principal consultant and practice leader at Mobile Reach, he works with customers to define and deliver solutions that bring immediate and long-term value. Bruce champions results in field service through comprehensive technician enablement.



How to Recruit, Develop and Retain Medical Field Service Techs


 Field service professionals know there’s a significant shortage of qualified field technician talent to meet current demand. With the issue compounded by an aging field force and the advent of IoT, field service organizations are on a mission to recruit, train and retain skilled field service techs. The medical industry is especially vulnerable to the talent shortage due to its unique requirements.


Join Bruce Breeden, principal consultant and practice leader at Mobile Reach, to learn proven best practices for attracting, hiring and retaining highly skilled medical field service technicians. In this recorded webinar, Bruce will also discuss how to develop technicians into top performers. Throughout his career and in his work at Field Service Resources, Bruce supports field service leaders through research, training programs and practical expertise. Bruce champions results in field service through comprehensive technician enablement at each step of their career.




Improving Service Delivery for Oil & Gas:


How Applus+ RTD Enables World-Class Service



When your business relies on revenue from services delivered in the field, your technicians need to operate as efficiently and effectively as possible. In the heavily regulated oil and gas industry, market forces, high-value processes and customer demands make productivity and efficiency all the more critical. Learn how Applus+ RTD, a field service leader in oil and gas, enables its field workforce to improve technician productivity, customer service and reporting accuracy, while supporting safety and compliance initiatives.

 Learn how Applus+ RTD:


  • addresses dynamic field service mobility
  • manages time and expenses related to complex work orders
  • accelerates billing cycles
  • architects, scopes and deploys mobile apps that enable high-value field processes



Recorded Webinars

Proactive Field Service Management in the Enterprise

To keep airports running smoothly, Rockwell Collins implemented task-based, offline-capable mobile apps to allow field techs to do their jobs more efficiently.

Optimizing Field Service Management with Mobility

View this webinar and learn to empower field techs, drive flawless customer service, and capture more revenue with purpose-built mobile apps.