BMC Helix Field Service Management
BMC Helix field service management software empowers dispatchers and field technicians with intelligent scheduling, real-time tracking, and offline-capable mobile apps that integrate seamlessly with your existing Helix ITSM environment.
See BMC Helix Field Service Management in Action
Want a deeper dive? Request a personalized demo to see how Mobile Reach FSM fits your organization.
Why Organizations Choose BMC Helix Field Service Management
If you’re already running BMC Helix for ITSM, you don’t need a separate field service management platform like ServiceNow FSM or ServiceMax. Mobile Reach FSM extends your existing Helix investment with purpose-built field service capabilities—no rip-and-replace required.
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Faster Time-to-Value
Go live in weeks, not months. Mobile Reach FSM plugs directly into your existing BMC Helix environment—no separate infrastructure, no complex integrations.
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Lower Total Cost
Why pay for another enterprise platform? Leverage your BMC Helix investment instead of adding ServiceMax, ServiceNow FSM, or Salesforce Field Service to your stack.
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Native Helix Integration
Incident Management, Change Management, Asset Management, Knowledge Base—all connected. Your field technicians work from the same data as your service desk.
BMC Helix Field Service Management for Dispatchers and Technicians
Mobile Reach field service management software supports both dispatchers in the office and technicians in the field—working seamlessly together through BMC Helix.
🖥️ For Dispatchers
- Work directly in BMC Helix—no separate console
- Track field technician locations in real-time
- Automated route optimization and smart scheduling
- Drag-and-drop schedule updates for emergency appointments
- Review field tech productivity and utilization
- Time card review including leave approvals
📱 For Field Technicians
- Native apps for iOS, Android, and Windows devices
- Receive daily work schedule with optimized routes
- Update work orders on-site—online or offline
- Track inventory with daily audits and barcode scans
- Access knowledge base articles anywhere
- Track time including PTO and training classes
Business Benefits
- Greater Productivity — Technicians complete more jobs per day
- Higher First-Time Fix Rates — Right tech, right parts, right information
- Increased Tech/Dispatcher Ratio — Manage more techs with fewer dispatchers
- Best-in-Class Mobility — Native apps that work offline
- Better Customer Communication — Real-time ETAs and status updates
- Reduced Overhead — Eliminate redundant systems and manual processes
Key Features
- Full-Functioned Scheduling Engine — Drag-and-drop dispatch console
- Automatic Route Optimization — Reduce drive time between jobs
- Seamless Offline Mobile — Work anywhere, sync when connected
- Comprehensive Asset Management — Tied to Helix CMDB
- Real-Time Field Tech Tracking — GPS location on dispatch map
- Barcode Scanning & RFID — Fast, accurate data capture
Built on the BMC Helix Platform
Mobile Reach FSM isn’t a bolt-on—it’s built to work with your existing Helix ITSM modules. Incidents, assets, knowledge articles, and service requests flow seamlessly between your service desk and field teams.
How Mobile Reach FSM Compares
If you’re evaluating field service management options and already use BMC Helix, here’s why Mobile Reach makes sense over standalone platforms.
| Capability | Mobile Reach FSM (BMC Helix) |
ServiceNow FSM | ServiceMax |
|---|---|---|---|
| Native Helix Integration | ✅ Built-in | ❌ Requires integration | ❌ Requires integration |
| Offline Mobile Apps | ✅ Full functionality offline | ⚠️ Limited offline | ✅ Yes |
| No-Code App Configuration | ✅ AppStudio drag-and-drop | ⚠️ Requires development | ⚠️ Requires development |
| Leverage Existing Helix Investment | ✅ Extends what you have | ❌ Separate platform | ❌ Separate platform |
| Time to Deploy | ✅ Weeks | ⚠️ Months | ⚠️ Months |
| Barcode/RFID/NFC Support | ✅ Native support | ⚠️ Add-on required | ✅ Yes |
| US Army Certificate of Networthiness | ✅ Yes | — | — |
Industries Using BMC Helix Field Service Management
Mobile Reach FSM is deployed across industries where field assets are critical to revenue and service delivery.
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Telecommunications
Cell towers, fiber networks, field infrastructure
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Healthcare
Medical equipment, imaging systems, facility maintenance
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Utilities & Energy
Pipelines, power grids, renewable energy assets
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Manufacturing
Production equipment, facility systems, OEM service
What Makes BMC Helix Field Service Management Different
True Offline Capability
Mobile Reach field service apps are fully functional offline, so technicians can continue working in remote locations, secure facilities, or areas with poor connectivity. When connection returns, data syncs automatically.
This isn’t “cached mode”—it’s full offline functionality including work order updates, inventory transactions, time tracking, and signature capture.
Enterprise-Grade Security
Mobile Reach employs AES-256 bit encryption for data in transit and at rest. Our client-server architecture avoids web browser and open source vulnerabilities.
In recognition of our secure architecture, Mobile Reach was awarded the Certificate of Networthiness by the United States Army and meets HIPAA regulations for healthcare deployments.
No-Code App Configuration
AppStudio allows your organization to build, manage, and deploy mobile apps without writing code. Drag-and-drop interface. Deploy to iOS, Android, and Windows from a single configuration.
When processes change, update your apps and push to the field immediately—no developer required, no app store approval delays.
Schedule Your Demo
Or call us directly: 919-336-2500