Delivering exceptional field service has never been more critical. Customers expect faster resolutions, fewer repeat visits, and seamless communication — all while organizations are being asked to do more with fewer resources.That’s why we hosted a recent webinar with Nasrin Azari, CEO of Mobile Reach,...
In today’s competitive business climate, IT asset managers are being asked to do more with less while facing scrutiny on tighter inventory controls, improved accuracy and integrity of their back-end IT asset management (ITAM) applications, and greater visibility into the status and location of all...
At the recent IAITAM ACE Virtual Conference, Mobile Reach President Nasrin Azari is delivering presentation titled "Best Practices for IT Asset Management in the Field." If would like to get a recording of her presentation, you can request the the recording by filling out the...
Nasrin Azari, president of Mobile Reach, in conjunction with the International Association of IT Asset Managers (IAITAM), is presenting a live webinar titled "Process Improvement for IT Asset Management through Mobility. The webinar will take place Tuesday, August 4, at 9 am. This session will cover...
So, your mobile workers need access to back-end business applications. The problem is your workers are really mobile — field services, sales force, traveling project managers, supervisors, IT service engineers, equipment inspectors, etc. You’ve tried a variety of patch-together fixes in the past, but it’s...
The world’s largest, most complex companies rely on large IT and field service departments to keep business operations streamlined and deliver excellent customer service. Often these business units are comprised of thousands of employees. They are charged with tracking, managing, and servicing even larger numbers...
There is a phrase I hear over and over when field service personnel greet each other and sometimes when they greet customers – “I’m living the dream.” It’s a sarcastic phrase, and one I dread hearing. To me, this phrase exudes drudgery, working for a paycheck,...
The Mobile Reach team is traveling to sunny San Diego next week for the 2019 IAITAM Conference and Expo at the Marriott Marquis - San Diego Marina. We will be presenting an educational session you don't want to miss titled Using Process-Driven Mobile Apps to...
Has there ever been a better time to be employed as a field service engineer or technician? Having been an FSE in the past and spending most of my time now with FSE’s and their management, the answer is no. Today is the best time...