Mobile Change Management

Mobile Reach Splitware™ for BMC Remedy Change Management provides Change Managers and Technicians a scalable, sustainable solution for controlling changes to the IT environment through the use of mobile applications on BlackBerrys, Smartphones or other handheld PDAs. Change Managers are notified of any new pending Change or Purchase request approvals that can be quickly approved or rejected with the press of a button from wherever they are. Technicians perform their Change tasks and update relevant information at the point of action, real-time. As a highly controlled process, Change Management benefits exceptionally from the integration of Mobile Reach Splitware™ to ensure that Change Management processes are followed and are not held up by a single individual.

Key Features
Alerts	Notifies via email or system events when new approvals or tasks enter your queue.
Customized Queues	Streamline your queue by choosing to see only items that are assigned to your individual user ID.
One Button Approvals	Managers can approve or reject approvals with the click of a button.
Client-side Timestamps	Timestamps are captured on the mobile device as events occur so that SLAs can be accurately reflected in the Remedy system.
Connection Aware	Splitware ensures 100% availability of your application 100% of the time, regardless of connectivity.
Dependent Menus	All dependent menus from within your BMC Remedy system can be inherited by the mobile application extensions.