Mobile Reach 7.0 for BMC Remedy Service Desk


Mobile Reach for BMC Remedy Service Desk provides IT staff the ability to continue to servicing their customer at the point of activity. Mobile Reach integrates tightly with the BMC Remedy to extend incident and problem management directly to the mobile technicians handheld device. Mobile Reach's flex-caching technology allows IT Staff to operate their BMC Remedy data seamlessly regardless of connectivity. The lack of network dependence frees your IT Staff to work efficiently enabling better customer service and timeliness with current staff and therefore reducing additional headcount needs. Additionally Mobile Reach ITSM solutions dramatically reduces financial and/or SLA penalties and improves customer retention by reducing response time to open and close tickets.

Key Features
Alerts Notifies via email or system events when new approvals or tasks enter your queue.
Customized Queues Streamline your queue by choosing to see only tickets that are assigned to your userid.
Flex-caching Technology Flex-cache allows you to go offline without loosing the use of your application(s).
Client-side Timestamps Even today connectivity is not always ubiquitous. Splitware allows the capture of client-side time information so that SLA's can be accurately reflected in the Remedy system.
Connection Aware Splitware ensures 100% availability of your application 100% of the time, regardless of connectivity.
Dependent Menus All dependent menus from within your BMC Remedy system will be inherited by the mobile applications.
Incident Actions Mobile Reach Incident provides the ability to access, create, and update incident and problem records from a mobile device.

Learn more about the Mobile Reach/BMC Offerings