Mobile Reach 7.0 for BMC Remedy Change Management


Mobile Reach for BMC Remedy Change Management provides Change Mangers and Change Technicians a scalable, sustainable solution for controlling changes to the IT environment through the use of mobile Change Approval and Task applications. As Change or Purchase requests are submitted the Change Managers will be notified on their device of any new pending approvals. With the press of a button Change Managers can quickly approve or reject the request wherever they are. Change Technicians will be notified of new Change Tasks which need to be performed. As the technicians perform the tasks they can update the change information at the point of action and updated real-time. Change Management is a highly process oriented application utilizing Mobile Reach ensures that your Change Management processes are followed and are not held up by a single individual.

Key Features
Alerts Notifies via email or system events when new approvals or tasks enter your queue.
Customized Queues Streamline your queue by choosing to see only tickets that are assigned to your userid.
One Button Approvals Managers can approve or reject approvals with the click of a button.
Client-side Timestamps Even today connectivity is not always ubiquitous. Splitware allows the capture of client-side time information so that SLA's can be accurately reflected in the Remedy system.
Connection Aware Splitware ensures 100% availability of your application 100% of the time, regardless of connectivity.
Dependent Menus All dependent menus from within your BMC Remedy system will be inherited by the mobile applications.

Learn more about the Mobile Reach/BMC Offerings